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In the digital wilderness of West LA, where frozen screens and crashed systems threaten to derail lives and businesses, there walks a different kind of tech expert—one who doesn't just fix machines, but understands the humans who use them.
Real rescue stories from Daniel's case files, as told by the clients who experienced them.
I was completely locked out of my computer—password rejected, access denied, years of work seemingly gone forever. I was on the verge of a mental breakdown when I called Daniel.
Without any drama or unnecessary jargon, he arrived, assessed the situation, and worked his magic. Within an hour, I was back in my digital life. It was like watching a master safecracker in action.
— Executive in Westwood who had been locked out after a security update gone wrong
My laptop died the night before a massive presentation. I called Daniel at 7:30 PM in a panic, expecting to leave a message. Not only did he answer, he came over immediately.
The most shocking part? By 9:15 PM, he called to tell me the problem was fixed, new software was installed, and my presentation was ready to go. I slept like a baby that night instead of having the nervous breakdown I was headed for.
— Marketing director who needed emergency service before a client presentation
For months, Time Warner told me that my home's WiFi issues were unfixable without expensive equipment upgrades throughout our 2,100 sq ft house. Multiple technicians came and went, all with the same solution: "Buy more devices."
Then Daniel arrived. Not only did he immediately identify the actual issue, but he also had the technical knowledge to speak Time Warner's language and get them to acknowledge their equipment wasn't properly configured. With Daniel's guidance, I purchased the right equipment and now have perfect WiFi coverage everywhere.
— Homeowner in Westchester who had been struggling with WiFi issues for months
After my hard drive crashed, I was told by three different tech shops that my decade of family photos was gone forever. As a last resort, I called Daniel.
Not only did he recover 98% of my photos, but he also set up a foolproof backup system and patiently explained how it works in a way I could actually understand. He treated those irreplaceable memories with the care they deserved, not just as files on a drive.
— Photographer in Mar Vista who thought he'd lost years of family memories
When our law office's desktop computer stopped working, it wasn't just an inconvenience—it was potentially catastrophic for our practice. Daniel identified that we needed a new hard drive, but the nightmare began when Lenovo sent defective recovery discs... twice.
Through multiple frustrating calls with manufacturers and several trips to our office, Daniel weathered it all with remarkable patience. He created creative workarounds when standard solutions failed and ultimately restored our entire system. His persistence saved our firm thousands in potential lost billable hours.
— Partner at a law firm whose critical system failed during a major case
I consider myself tech-savvy, but when my SSD appeared to fail, I was completely stumped. What makes Daniel different is his approach—he didn't just diagnose and fix the problem (which he did, amazingly quickly).
He took the time to walk me through what had happened, why it happened, and how to prevent it in the future. It was like having both a doctor and a teacher. His patience with my endless questions never wavered. That level of care is why I've been a client for over 5 years now.
— Software developer who faced unexpected drive failure before a product launch
What clients say vs. what their computers are really telling them—and how Daniel bridges that gap.
What clients really mean: "I don't know what's changed, but everything takes longer than it used to, and it's frustrating me."
This is one of the most common complaints, but it can have dozens of causes: bloated startup processes, fragmented hard drives, insufficient RAM for newer software demands, or even malware running in the background. The challenge is finding which of these—or which combination—is the real culprit.
Instead of guessing, I run a comprehensive diagnostic that examines startup times, application launch speeds, memory usage patterns, and disk health. Often, I find that a simple SSD upgrade provides the most dramatic performance boost for the cost—turning a 3-minute startup into a 15-second one, with corresponding improvements in everything else.
What clients really mean: "I don't understand why the invisible magic that gives me internet doesn't work the same everywhere."
WiFi signals are affected by distance, building materials, interference from other devices, and even the placement of furniture. Most ISP-provided routers simply aren't powerful enough for many homes, especially in Los Angeles where construction materials and neighboring networks can create signal challenges.
I do a real-world signal mapping of your home, identifying dead zones and their likely causes. Then I recommend the most cost-effective solution—sometimes it's simply relocating your existing router, other times it's implementing a mesh network system that provides seamless coverage throughout your home. I focus on solutions that will last for years, not quick fixes.
What clients really mean: "Something weird is happening and I'm worried about security, but I don't know how to tell what's normal from what's not."
Many behaviors people attribute to viruses—pop-ups, slowness, strange errors—can actually be caused by legitimate software issues. On the flip side, some of the most dangerous malware shows almost no symptoms while silently harvesting sensitive data. The challenge is determining whether you're dealing with malware or just normal computer quirks.
Rather than immediately assuming malware, I perform a systematic examination of performance metrics, unusual processes, network activity, and system changes. I use multiple specialized tools to identify genuine threats. Then I not only clean existing issues but implement a personalized security strategy that balances protection with usability for your specific needs and technical comfort level.
What clients really mean: "My computer won't start and I'm terrified about losing irreplaceable files and memories."
A non-booting computer doesn't always mean data loss. The issue could be with the operating system, boot files, hardware connections, or power supply—not necessarily a failed hard drive. But if the drive is failing, every attempt to use it risks further damage and permanent data loss.
I first isolate the actual issue to determine if data recovery is needed. If the drive is failing, I use specialized techniques to recover data with minimal additional stress on the hardware. Even in severe cases, I've recovered photos and documents that clients thought were permanently lost. After recovery, I help implement a robust backup strategy so you never face this situation again.
Spanning two decades of tech evolution alongside Daniel's journey.
Tech World: Windows XP dominates, Facebook launches, and Gmail is introduced.
Daniel's Journey: First Dell desktop sparks curiosity. Begins observing local repair technicians and learning fundamentals of computer troubleshooting.
Tech World: First iPhone released, changing mobile computing forever. Windows Vista struggles with adoption.
Daniel's Journey: Earns CompTIA A+ certification after intensive study. Begins taking on first professional repair jobs.
Tech World: iPad released, cloud computing begins mainstream adoption, Windows 7 repairs Microsoft's reputation.
Daniel's Journey: Becomes Microsoft Certified Professional. Establishes West LA Computer Expert as full-time business serving local homes and small businesses.
Tech World: Windows 8 introduces controversial tile interface. SSDs become more affordable. Ransomware emerges as major threat.
Daniel's Journey: Expands skills at Santa Monica College, taking courses in programming and web design. Earns Website Creator certificate.
Tech World: Windows 10 adoption grows. IoT devices proliferate in homes. Security concerns increase with major data breaches.
Daniel's Journey: Earns Website Software Specialist certificate. Begins offering network security services as client concerns grow.
Tech World: Pandemic accelerates remote work technology. Zoom becomes household name. PC sales surge after years of decline.
Daniel's Journey: Adapts to pandemic by offering remote support services. Helps countless clients transition to work-from-home setups.
Tech World: AI tools go mainstream. Windows 11 adoption grows. Cybersecurity concerns heighten with sophisticated threats.
Daniel's Journey: Completes AWS curriculum at SMC. Launches YouTube channel sharing tech tips. Celebrates helping over 5,000 clients across Los Angeles.
Tech World: AI integration accelerates in everyday tools. Security and privacy concerns shape tech decisions. Digital infrastructure more critical than ever.
Daniel's Journey: Maintains perfect 5-star rating across review platforms. Combines two decades of experience with continuous learning to solve the most challenging tech issues across West Los Angeles.
Each Los Angeles neighborhood has its own unique tech ecosystem and challenges.
Tech Profile: Silicon Beach startups alongside older residential systems. High density apartment buildings with WiFi interference challenges.
Common Issues: Network congestion, startup tech emergencies, hybrid work setup optimizations.
Tech Profile: Luxury homes with complex entertainment systems and smart home integration. Professional home offices requiring enterprise-grade solutions.
Common Issues: Smart home integration failures, high-end system performance optimization, large home WiFi coverage.
Tech Profile: Law firms and financial services with high security requirements. High-rise signal challenges. Mission-critical systems with zero downtime tolerance.
Common Issues: Data security breaches, vertical WiFi propagation problems, document management system failures.
Tech Profile: Creative professionals with high-performance media needs. Eclectic mix of cutting-edge and vintage technology. Beach proximity introducing environmental challenges.
Common Issues: Media production workstation optimization, salt air corrosion, creative software conflicts.
Tech Profile: Entertainment industry professionals. Boutique businesses with specialized software needs. Historic buildings with modern technology integration challenges.
Common Issues: Video editing system failures, outdated infrastructure limitations, specialized creative software troubleshooting.
Tech Profile: Luxury retail with premium POS systems. High-end residential technology with privacy concerns. Multi-generational households with diverse tech needs.
Common Issues: Privacy and security breaches, integration of disparate luxury systems, high-end audio/visual troubleshooting.
Daniel's philosophy on technology and the human experience.
After two decades helping people with their technology problems, I've come to understand something fundamental: the most powerful computers in the world are useless if the humans who use them feel intimidated, confused, or alienated by them.
This realization shapes everything about how I approach my work. When I sit down with a client—whether they're an 82-year-old professor struggling with video calls or a tech-savvy professional facing a perplexing system failure—my goal isn't just to fix the immediate problem. It's to leave them feeling more confident, more in control, and with a clearer understanding of their technology.
The tech industry is unfortunately filled with unnecessary upsells and exaggerated claims. I've built my reputation on giving clients the truth, even when it's not what's most profitable for me. Sometimes the $90 solution is better than the $900 one, and I'll always tell you that.
I believe in empowering clients through understanding. When I solve a problem, I take the time to explain what happened, why it happened, and how to prevent it in the future—all in language that makes sense to you, not buried in technical jargon.
I don't see clients as one-time transactions but as ongoing relationships. Many of my clients have been with me for over a decade, through multiple computers, phones, and technology evolutions. I invest in understanding their specific needs, habits, and comfort levels.
The same curiosity that drew me to take apart my first Dell desktop continues today. I never stop learning, testing, and questioning in this ever-evolving field. This continuous learning ensures I'm always bringing the most current solutions to your most pressing problems.
In our increasingly digital world, having someone you trust to navigate technology challenges isn't just convenient—it's essential. My greatest satisfaction comes not from fixing the most complex problems (though that's certainly rewarding), but from the relief and confidence I see in my clients when they realize technology can work for them, not against them.
What clients are saying about their experiences.
"Dan is extremely knowledgeable, efficient, and reasonably priced. I had been thinking I was going to have to buy a new computer, but Daniel was able to fix all the issues with my current one. He was able to back up all my files, clean up my computer, and make it run much more quickly. He is patient and explains what he's doing very clearly."
— Rachel M., Westwood
"Dan knew exactly what he was doing, and was able to get my computer back up and running quickly. In this day where computer repair is becoming a rare breed, it's wonderful to have a competent, honest person to trust your technology to. And his rates are very reasonable. I recommend him highly!"
— Michael T., Brentwood
"Dan is the best! He's so patient, and takes time to properly follow all the steps to troubleshoot problems and find solutions. His prices are very reasonable. I intend to call on his services again anytime I have future computer issues...which is often!"
— Jennifer L., Santa Monica
"For months, Time Warner told me my WiFi issues couldn't be fixed without expensive equipment for my 2,100 sq ft house. Dan not only identified the real issue but got Time Warner to acknowledge their equipment wasn't properly configured. Now I have perfect WiFi coverage throughout my home. Pure genius!"
— David K., Westchester
"He quickly helped me analyze the problem, solved it and repaired the SSD that I thought was damaged. Daniel is extremely knowledgeable, with a calm demeanor that gives you confidence he knows what he's doing - which he absolutely does! I recommend him without reservation."
— Alex R., Marina Del Rey
A glimpse at Daniel's wide-ranging technical capabilities.
Ready for technology that works with you, not against you?
Monday - Friday: 8:30 AM - 9:30 PM
Saturday: 9:00 AM - 10:00 PM
Sunday: 9:30 AM - 10:00 PM
Serving all of West Los Angeles and surrounding communities:
$90 per hour
On-site, remote, and drop-off service available.